Return & Exchange
Returns
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1. Register Return
Click on the button below to register your return. Select the items you want to return and choose the desired return method. Print the return label. Please note! You have 14 days to report your return.
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2. Repackaging
Put the items and the packing list back in their original packaging. Add the return ticket on the package. Do not forget to remove the old shipping ticket.
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3. Shipment / Collection
Depending on the return method you have chosen, you can either drop off the parcel at the post office or have it picked up. You have 3 working days to do so. Keep the shipping receipt well.
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4. Processing
Once the package is delivered, you will receive an e-mail confirmation. Within 14 working days your return will be processed and refunded. You will be refunded via the payment method used for your purchase.
We only accept items in original packaging, unused and in good condition. Including price tag and labels.
Items with stains and/or damage will not be accepted for return.
If you would like to receive a different size, color or item, please place a new order on the webshop.
If you have a complaint about your order or questions about your order, please contact our customer service via email: info@esqualo.nl or phone: +31 79 303 03 50
Note:
If the order amount minus the returned items are under €49,95 we will charge the shipping costs of €4,95 to you.
The return costs of your order are always for your own account.
Need more info? Visit our 'frequently asked questions' page for more information.
Click on the button below.
